Privacy Notice of ZEROhomebills.com

Effective date of this Privacy Notice 

May 1st, 2015 – last UPDATED May 16th, 2018

Introduction

This Privacy Notice applies to the personal data of customers that is collected or used by ZEROhomebills.com, or its affiliates, or subsidiaries (“ZEROhomebills.com”). ZEROhomebills.com appreciates the interest you have shown in our company, products and services by visiting our websites, www.zerohomebills.com, www.zeroutilitybills.com, www.solaranna.co.uk, 0Bills.com or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together ” ZEROhomebills.com Pages”). This Privacy Notice applies to all the personal data ZEROhomebills.com collects when you interact with ZEROhomebills.com, such as when you visit our websites, when you use the products or services offered by ZEROhomebills.com, when you purchase products of or on ZEROhomebills.com, when you subscribe to newsletters, when you contact customer support etc.

This includes, without limitation, all online and offline collections of all types of personal data. However, some ZEROhomebills.com Pages collections work with special kinds of data, which require a somewhat different privacy notice. Whenever and wherever that is the case, ZEROhomebills.com will make it clear that the privacy notice concerned is different from this general Privacy Notice.

ZEROhomebills.com` Operator is committed to protecting the personal data that you provide to us and recognise the importance of being clear about how we intend to use it. All personal data provided by you through this website will be held by ZEROhomebills.com` Operator, Solaranna Limited. The address of the Operator is Gripoly Mills Retail Park, Unit 3-5, Sloper Road, CF11 8AA, Cardiff, United Kingdom. 

Why we ask you to share your Personal Data

We ask you to share your personal data with us for purposes including, but not limited to:

  • Creating an Account with ZEROhomebills.com or any of its affiliates
  • Buying products online on ZEROhomebills.com;
  • Activating or registering certain products or enhancing functionality;
  • Receiving information about ZEROhomebills.com products and services;
  • Participating in ZEROhomebills.com Pages online communities, including our social media channels/pages and blogs;
  • Storing your preferences for future interactions and communications from ZEROhomebills.com Pages;
  • Helping us to develop products and create campaigns that are designed around you, optimise customer services and continuously improve our websites;
  • Helping us to improve products and services, and allowing ZEROhomebills.com to keep you informed of, or involve you in testing of, new products and services;
  • Resolving consumer and/or product issues;
  • To identify suspected criminal activity and take appropriate action;
  • To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks);
  • To protect and defend our rights;
  • Receiving personalised messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the ZEROhomebills.com Pages websites/social media/blogs. For more information on how we use cookies, click here.

We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law. Privacy Notice ZEROhomebills

Type of Personal Data we may collect

When you interact with ZEROhomebills.com Pages, for instance by registering at My ZEROhomebills Account, purchasing a product or interacting with ZEROhomebills.com via our ZEROhomebills.com Pages (e.g. “like us on Facebook”), we may ask for or receive certain data, such as:

  • Your name;
  • Your email address;
  • Your telephone number;
  • Your social media profile;
  • Your gender;
  • Your age;
  • Information about the products you’ve purchased or you intended to purchase;
  • Your usage of and activities on our ZEROhomebills Pages;
  • Your interests; and
  • Other information related to your online behaviour
  • Curriculum vitae details (for those enquiring about jobs)

Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our ZEROhomebills.com Pages, certain personal data may be shared with ZEROhomebills.com about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments you have posted etc.). Failing of providing basic data or providing misleading, not true data about yourself during your registration process in MY Account section of our web-page according to this paragraph may result in the suspension and/or blocking and/or deleting of you account.

In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:

  • Your IP address;
  • Your cookie ID;
  • Your web browser;
  • Your GEO location;
  • The web pages you visit on our websites;
  • The advertisements you’ve viewed or clicked through;
  • Etc.

Different ways we collect your Personal Data

You can share your personal data with ZEROhomebills.com in several ways, including, but not limited to:

  • Registering as a member of My Account at ZEROhomebills.com;
  • Registering a purchase at ZEROhomebills.com;
  • Shopping online at ZEROhomebills.com;
  • Your communications with ZEROhomebills.com Pages. These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us;
  • Communicating with one of our ZEROhomebills.com Pages Customer Care representatives by email or phone or in writing;
  • Ordering a product;
  • Participating in a promotion, game or competition;
  • Participating in a social media activity related to a ZEROhomebills.com Pages promotion (for example clicking “like” or “share”);
  • Asking to receive messages on your mobile phone/device;
  • Subscribing to a ZEROhomebills.com Pages newsletter;
  • Sending us a completed reply card, included with your ZEROhomebills.com Pages product;
  • Voluntarily participating in product testing or surveys;
  • Social sign-on (using your Facebook or LinkedIn credentials, for example, to create an account or log on);
  • When using ZEROhomebills.com Pages connected products and/or Apps, you may be asked whether you wish to share data with ZEROhomebills.com Pages (e.g. share your usage data or your location data);
  • Cookies placed on your computer or mobile device when you visit our websites;
  • Social Listening: ZEROhomebills.com may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.

ZEROhomebills.com may also obtain your personal data if you are a customer of a ZEROhomebills.com partner. Personal data may also reach us when we purchase another company of which you are a customer. If you do not want ZEROhomebills.com to use your personal data that has not been provided by you, you may let us know at any time by contacting us at privacy@zerohomebills.com.

More details about how we use different types of personal information

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.

Personal Information Purpose of Use
Contact details: Name, address, business, job title,

email address, telephone number, location

Responding to enquiries

Account management

Managing marketing preferences

Personalising advertising

Market research, surveys and advertising

Website security and tracking website use

Linking with social media services

Order details: Contact details, products, services, date & time

of order/visit/delivery, delivery details, delivery addresses,

delivery photographs, survey or installation details including

photographs, payment method, payment details, refunds,

claims,surveys and feedback

Order processing and fulfilment

Deliveries, returns, refunds

Quality assurance

Account management

Rebates and claimbacks

Customer analysis and research

Market research, surveys and advertising

Product liability

Handling enquiries and complaints

Claims and insurance purposes

Fraud prevention and detection

Account details: Contact details, passport/driving licence or

otheridentity documents, order details, business type, sector,

payment history, account status, purchase history and trends

 Account management

Following up incomplete transactions

Handling queries

Identity verification

Customer analysis and research

Market research, surveys and advertising

Payment and debt management

Rebates and claimbacks

Credit Account details: Contact details, credit reference checks, order details, payment history, account status, credit limit  Account management

Verification of identity and credit rating

Handling queries

Payment and debt management

Rebates and claimbacks

Call Recording

Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:

  • training and quality control;

  • as evidence of conversations; and/or

  • for the prevention or detection of crime (e.g. fraudulent claims).

Sharing your Personal Data with others

First of all and most importantly, we do not sell our users’ private personal information. We may share your personal data with service providers, business partners and other third parties, in accordance with applicable law; especially in accordance to the European Data Protection Law and General Data Protection Regulation (“GDPR”) of the European Union.

For example, ZEROhomebills.com may sell you a product or offer you a service in a joint marketing effort with another company (Business Partner). We will let you know that such a relationship exists and who these companies are prior to processing your data for such joint marketing efforts, if any.

If we are required by law – especially according to GDPR – to obtain your consent, or otherwise believe that your consent is appropriate in the circumstances, we will obtain your consent before we share your personal data. The agreements with these Business Partners will limit the purposes for which your personal data can be used and disclosed, and will require your personal data to be adequately safeguarded.

ZEROhomebills.com will disclose personal data ONLY in conformance with this Privacy Notice and/or when required by law.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when required.

From time to time, ZEROhomebills.com may sell a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business to the purchasing company.

How long we keep your information

We keep your information only so long as we need it to provide ZEROhomebills.com Products and Services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf; for example our Operator. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.

Data Protection and the Data Protection Officer (DPO)

ZEROhomebills.com according to the Law is a Data Collector. The appointed Data Protection Officer is Adolf Krakoczki, Director. Direct contact: Gripoly Mills Retail Park, Unit 3-5, Sloper Road, CF118AA, Cardiff, United Kingdom, Tel: + 443337720526, E-mail: akrakoczki@solaranna.co.uk

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below: www.ico.org.uk

Information Commissioner’s Office United Kingdom: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom; Phone: + 44 303 123 1113.

Your rights

You have rights under the Data Protection Act which you can exercise at any time by writing to the Data Controller at the address right above. Exercising your rights may make it difficult or impossible for us to provide you with services.

In MY ACCOUNT section of our page the information requested during the registration process are mandatory. Failing of providing the basic data required during registration or providing misleading, not true data about yourself in the MY Account Section of our web-page according to this paragraph may result in the temporary or permanent suspension and/or blocking of you account. Visiting the site does not require registration on our site.

Once you have provided us with your personal data, you have full access to that information so that you can update, modify or delete it. For My ZEROhomebills Account you may do this by logging into your account and accessing your “personal settings”, where you can also change your preferences relating to how ZEROhomebills.com communicates with you. You may also make these requests regarding your personal data by contacting ZEROhomebills.com at privacy@zerohomebills.com or info@zerohomebills.com.

You will also be provided with an opt-out opportunity when necessary and we will comply with any local legislation. We encourage you to keep your personal settings and personal data complete and current. Once again, failing of providing the basic data required during your registration or providing misleading, not true data about yourself in the MY Account Section of our web-page according to this paragraph may result in the temporary or permanent suspension and/or blocking of you account.

Your choices

We want to know you better so we can serve you better while at the same time respecting your choices about how we use your personal data. Privacy Notice ZEROhomebills

Your personal data may be transferred from your home country to other ZEROhomebills.com companies, in different locations around the world, which may communicate with you about ZEROhomebills.com products, services or special offers that you may be interested in. If local law requires it, we will ask for prior consent to transfer your personal data outside of your geographic region.

If you do not want us to send you personalised offers or information, you can let us know by checking the appropriate box on the registration form or reply card, or by selecting “opt-out” on emails you receive.

Where local law requires it, we will ask you to “opt-in” or affirmatively consent to the processing of your personal data. For example, where local law so requires, we will only send you newsletters if you have subscribed to them. Similarly, where local law so requires, we will ask you to “opt-in” before using sophisticated profiling techniques. Privacy Notice ZEROhomebills

Because ZEROhomebills.com Pages sells thousands of products in hundreds of countries, you may have previously provided us with your personal data through reply cards, via our call centres or in some other manner. Your decision not to register now will not affect the personal data you have already provided to ZEROhomebills.com. Of course, you will always have the option to unsubscribe from any targeted communication from ZEROhomebills.com or change your personal profile information.

Do Not Track Signals

ZEROhomebills.com takes privacy and security very seriously, and strives to put our website users first in all aspects of our business. ZEROhomebills.com utilises cookies to help you to get the most out of the ZEROhomebills.com Pages.

Please be aware that ZEROhomebills.com currently does not make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.

You can find further information on how to alter your cookie settings for the browser that you use from the following list:

https://www.google.com/intl/en/policies/technologies/managing/
http://support.mozilla.com/en-US/kb/Cookies#w_cookie-settings
http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
http://www.apple.com/safari/features.html#security

On the ZEROhomebills.com Pages, Flash cookies are also used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you. 

Google Analytics – DISABLE

OPTION 1: GOOGLE ANALYTICS OPT-OUT BROWSER ADD-ON

To provide website visitors the ability to prevent their data from being used by Google Analytics, we have developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js).

Browser add-on to disable Google Analytics

OPTION 2: OPT-OUT-COOKIE

The opt-out cookie prevents data collection for the currently visited domain. Google Analytics remains disabled until the cookie is deleted.

Disable data collection by Google Analytics for this domain

Social Media

When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).

ZEROhomebills.com is bound by the privacy practices or policies of these third parties, as well as our own Social Media House rules and this Privacy Policy, so we encourage you to read the applicable privacy notices, terms of use and related information about how your personal data is used in these social media environments.

Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on the ZEROhomebills.com Pages), certain personal data may be shared with ZEROhomebills.com about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).

Links to Other Websites

During your online journey across ZEROhomebills.com websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from ZEROhomebills.com, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non- ZEROhomebills.com -owned or -managed sites, or the use or privacy practices of those sites.

Cloud

ZEROhomebills.com may store your personal data in a cloud. This means that your personal data may be processed on behalf of ZEROhomebills.com by a cloud service provider and could be stored in different locations around the world. ZEROhomebills.com makes use of organisational and contractual measures to protect your personal data and to impose similar, but in no way less restrictive, requirements on our cloud services providers, including requirements that your personal data be processed exclusively for the purposes mentioned above.

How we protect your Personal Data

We recognise and take seriously our responsibility to protect the personal data you entrust to ZEROhomebills.com from loss, misuse or unauthorised access. ZEROhomebills.com and it partners use a variety of security technologies and organisational procedures to help protect your personal data. For example, through our Partners we implement access controls, use firewalls, secure servers and we encrypt certain types of data, such as financial information and other sensitive data.  Your data is stored and protected on a dedicated server of the Operator at Hetzner GmbH, Germany.  

Once we have received your personal data we will use recognised industry standard procedures and security features to try to prevent unauthorised access. Your personal data will be under the control of the Operator. It will be held on our computer system. Parts of our computer system, including our website and email are provided by our USA and German suppliers of computer systems, and are provided for the Operator` and ZEROhomebills.com sole use. When we print your personal data this will be in the possession and control of our or the Operators` employees at all times and will be securely disposed of when it is considered to be of no further use.

Although we take all the precautions according to the industry standards the internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email. Any transmission through ZEROhomebills.com is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined under the Data Protection Act 1998. We would advise users of ZEROhomebills.com to send such information by a more secure system such as email to info@zerohomebills.com Sensitive personal data will only be processed following your explicit consent. Privacy Notice ZEROhomebills

How do we intend to use your personal data if I apply for a job?

If you are interested in working for us we will only use your personal data to process your application, monitor recruitment and provide statistics. Personal data about unsuccessful candidates will be retained for six months after the recruitment process is completed, at which point it will be disposed of securely.

Special information for parents

While ZEROhomebills.com websites are not generally targeted at children under the age of 18, it is ZEROhomebills.com ‘ policy to comply with the law when it requires parent or guardian permission before children’s information is collected, used or disclosed. Privacy Notice ZEROhomebills

ZEROhomebills.com strongly recommends that parents take an active role in supervising the online activities of their children. If you believe we have collected personal data from a person who is under the age of 18, please contact us at privacy@zerohomebills.com

Changes to this Privacy Notice

The services that ZEROhomebills.com provides are always evolving and the form and nature of the services that ZEROhomebills.com provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time and will post any material revisions on our websites. Privacy Notice ZEROhomebills

We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version. Privacy Notice ZEROhomebills

The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or consider stopping using the ZEROhomebills.com and affiliated pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice. Privacy Notice ZEROhomebills

What if I’m not okay with the changes and/or the Privacy Policy in general?

If you’re not okay with the Privacy Policy, you can close and delete your account . But before you do that, please get in touch with us so we can answer any questions you have.

Remember, if you keeping using your ZEROhomebills.com account after May 16, 2018, you’re letting us know that you’re okay with the updates we made on our Privacy Policy.

How to contact us

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at privacy@zerohomebills.com.  In the alternative, you may contact us by either of the following means:

  • By Mail: Attn: Office of the Data Protection Officer, Gripoly Mills Retail Park, Unit 3-5, Sloper Road, CF118AA, Cardiff, United Kingdom.
  • By Phone: + 44 333 7720526
  • By Fax: + 44 29 2066 6633

We will respond to all requests, inquiries or concerns within thirty (30) days.