Making Payments

Making Payments on ZEROhomebills.com is easy and straightforward. Although you have the option to view the prices in different currencies (GBP, EURO and USD) your final invoice will be always in GBP; therefore  all payments will be made in British Pounds (GBP). During checkout, the choice of how you want to pay for your order is yours.

All prices shown in the our web-shop are NET without VAT and applicable taxes (if any). 

Making Payment by BACS – Bank Transfer

On receipt of your order, we will send you an invoice and reserve the ordered items for you. Please use your order number as the payment reference. All payments via bank transfer (BACS) should be made to:

  • Solaranna Ltd.
  • Royal Bank of Scotland
  • Bank` Address: 1-4 High Street, Cardiff CF10 1PX, United Kingdom
  • Account Number: 11114875
  • Sort code: 16 15 21
  • Reference: your order number or your invoice number

When making a payment from another country, use: 

  • IBAN: GB84RBOS16152111114875
  • BIC (SWIFT): RBOSGB2L

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For international bank transfers (payments from outside UK), especially when currency exchange is involved we recommend using Transferwise Services. Simple to use, straightforward and beside the best exchange rate they have the  lowest transfer fees. Normally there is a fixed fee paying by card and it is free if you pay from your bank account directly through them. All you need to do is just to register with Transferwise. Registration it takes less then 2 minutes. You will need to do it once and you are ready to go.

Supporting 30 currencies and over 300 currency routes, Transferwise is a great platform for sending money abroad. Transferwise also charges no registration fees for new users. You can register with your email address or make the most out of the one-click registration option by connecting Transferwise with your Google or Facebook account.

You will need 3 things for a transfer: our e-mail address, your card details and our IBAN Number which is: GB84RBOS16152111114875.

All payments will be converted into GBP (British Pounds). Please note that any bank transfer charges incurred in respect of your order will be added to your balance. If we do not receive your payment within 48 hours, your order will be cancelled automatically.  Make sure you select the option “EU Transfer” (if applicable) to avoid extra charges by your bank.

Credit or Debit card payment over the phone

Due to increased incidents of credit card fraud globally, we are no longer able to accept credit or debit card payments over the phone. Orders with credit/debit card or PayPal must be processed over our secure website. In some exceptional cases when we are able to securely identify the customer we will process your payment over the phone using PayPal Here.

Making Payments with Credit or Debit card via TransferWise

Transferwise_logo_small

Whether  is a domestic or  international payment for making payments with a debit or credit card, we recommend using TransferWise Services. Simple to use, straightforward and beside the best exchange rate they have the  lowest transfer fees. Normally there is a fixed fee paying by card and it is free if you pay from your bank account directly through them. All you need to do is just to register with TranswerWise. Registration it takes less then 2 minutes. You will need to do it once and you are ready to go.

Supporting 30 currencies and over 300 currency routes, TransferWise is a great platform for sending money abroad.

TransferWise also charges no registration fees for new users. You can register with your email address or make the most out of the one-click registration option by connecting TransferWise with your Google or Facebook account.

You will need 3 things: our e-mail address, your card details and our IBAN Number which is:

GB84RBOS16152111114875

All payments are converted into GBP (British Pounds). Please note that any bank transfer charges incurred in respect of your order will be added to your balance. If we do not receive your payment within 48 hours, your order will be cancelled automatically. TransferWise guarantees all payments within 6 and maximum 24 hours from all countries.

Direct Credit or Debit card processing

Due to the implementation of a NEW card processing platform in our shop we cannot accept direct card payments at this stage. Please use TransferWise or BACS until this implementation is completed. Sorry for the inconvenience.

Delayed Payment On account – only B2B customers

Trade customers and installers with proven credit line are welcome to apply for 30 day terms. Please create an account at ZEROhomebills.com or write us an email business2business@zerohomebills.com. Please note that if accepted you can’t pay via credit card, you have to use bank transfer!

Making Payments in monthly Instalments (PiMI Program) – B2C and B2B Customers

ZEROhomebills.com through its Partners gives you the possibility to pay in 12, 24, 36, 48 and 60 months instalments for your products purchased in our store. For more information please visit our PiMI Program. The program is valid only for UK and USA customers and only for a limited number of products we sell.

Cryptocoin – Bitcoin Payment

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Starting from March 2017 you can choose to pay with the following Cryptocoins: Bitcoin, Litecoin, Paycoin, Dogecoin, Dash, Speedcoin, Reddcoin, Potcoin, Feathercoin, Vertcoin, Vericoin, Peercoin, MonetaryUnit.

Payments can be done through a secure Gourl.io, Bitcoin Payment Gateway.

Payment with Cheque

Unfortunately, cheque payment is not possible on ZEROhomebills.com and affiliated sites.

Cash Payments

Cash payments are not possible via our webshop. We accept cash payments ONLY for purchases made in our showroom in Cardiff, United Kingdom. Neither ZEROhomebills.com`s nor its operator, Solaranna Limited` s national and international sales representatives, business developers, account managers are entitled to take cash payments from customers.

Direct Debit

Direct Debit is not available any more on ZEROhomebills.com Making Payments

Making Payments from Countries in the European Union (EU) and Non-EU countries – VALUE ADDED TAX

For Countries in the European Union (EU)

Individual customers: All prices at check-out will include VAT at a 20% rate. In countries where the Operator already exceeded the VAT threshold set by the European Union, customers will be charge the VAT rate of their own country.

Business Partner: Please quote your VAT registration number when ordering on behalf of a company.

We are registered as a company in United Kingdom with

EU VAT Number: GB 199036669

EU VATMOSS Number: GB 199036669

If you are an individual customer from EU/EEA your order is a matter of domestic business and we have to charge you the VAT.

If you are a business customer from EU/EEA with a valid EU VAT number you will be charged ZERO VAT on your purchase. Please check the validity of your VAT Number HERE. 

If you are a business customer from EU/EEA and you do not have a valid EU VAT number we have to charge you the VAT at 20%.

For NON-EU countries

Individual customers and businesses: All prices will be charged at ZERO VAT.

Payment of custom duties and other taxes

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No customs duties apply to orders delivered within the EU, EEA and CEFTA+Turkey. Shipment to countries outside this regions will excude all required customs declarations, except for the EUR.1 (Movement Certificate) and EUR.2 forms, respectively.

For detailed information please contact your local customs office, your local tax adviser or alternatively visit the European Commission webpage. 

For Non-EU states the payment of custom duties and other related fees (if applicable) will be paid by you as the customer. Please make sure that before you order and/or you make any payments you have a clear understanding of import regulations and fees applicable in your country. We strongly recommend you to consult with your local Customs Authority regarding your  order.

You may require any help during your payment please feel free to contact you local representative, your account manager or alternatively our colleagues from ZEROhomebills.com Customer Care.