Making Payments

Making Payments on ZEROhomebills.com is easy and straightforward. Although you have the option to view the prices in different currencies (GBP, EURO and USD) your final invoice will be always in GBP; therefore  all payments will be made in British Pounds (GBP). During checkout, the choice of how you want to pay for your order is yours.

All prices shown in the our web-shop are NET without VAT and applicable taxes and fees for your country (if any, for ex. bank fees, customs taxes and fees, etc.).

For products that require special procedures in case of disposal the prices do not include these costs. (for ex. li-ion batteries, in some countries the solar panels, etc.)

Making Payment by BACS – Direct Bank Transfer

On receipt of your order, we will send you an invoice and reserve the ordered items for you. Please use your order number as the payment reference. All payments via bank transfer (BACS) should be made to:

  • Solaranna Ltd.
  • Royal Bank of Scotland
  • Bank` Address: 1-4 High Street, Cardiff CF10 1PX, United Kingdom
  • Account Number: 11114875
  • Sort code: 16 15 21
  • Reference: please use your order number or your invoice number

When making a payment from another country, use: 

  • IBAN: GB84RBOS16152111114875
  • BIC (SWIFT): RBOSGB2L

Transferwise logo small

For international bank transfers (payments from outside UK), especially when currency exchange is involved we recommend using Transferwise Services. Simple to use, straightforward and beside the best exchange rate they have the  lowest transfer fees. Normally there is a fixed fee paying by card and it is free if you pay from your bank account directly through them. All you need to do is just to register with Transferwise. Registration it takes less then 2 minutes. You will need to do it once and you are ready to go.

Supporting 30 currencies and over 300 currency routes, Transferwise is a great platform for sending money abroad. Transferwise also charges no registration fees for new users. You can register with your email address or make the most out of the one-click registration option by connecting Transferwise with your Google or Facebook account.

You will need 3 things for a transfer: our e-mail address, your card details and our IBAN Number which is: GB84RBOS16152111114875.

All payments will be converted into GBP (British Pounds). Please note that any bank transfer charges incurred in respect of your order will be added to your balance. If we do not receive your payment within 48 hours, your order will be cancelled automatically.  Make sure you select the option “EU Transfer” (if applicable) to avoid extra charges by your bank.

sofort klarna logo

Direct Bank Transfer – Sofortüberweisung by Klarna

Customers from United Kingdom, Denmark, Germany, Hungary, Spain, Belgium, France, Netherlands, Italy, Poland, Slovakia, Czech Republic, Sweden and Finland can pay via their SOFORT account. The SOFORT Banking payment gateway by Klarna facilitates online bank transfer via sofort.com,  a popular payment provider in Europe.

Credit or Debit card payment over the phone

Due to the increased incidents of credit and debit card frauds globally, we are no longer able to accept credit or debit card payments over the phone.

Neither ZEROhomebills.com`s nor its operator, Solaranna Limited` s national and international sales representatives, business developers, account managers and/or staff are entitled to take your credit or debit card card details over the phone! If anyone requesting that information from you  – for and on behalf of us – that is definitely a scam. DO NOT PAY IT and contact us immediately! 

Making Payments with Credit or Debit card via TransferWise

Transferwise logo small

Whether  is a domestic or  international payment for making payments with a debit or credit card, we recommend using TransferWise Services. Simple to use, straightforward and beside the best exchange rate they have the  lowest transfer fees. Normally there is a fixed fee paying by card and it is free if you pay from your bank account directly through them. All you need to do is just to register with TranswerWise. Registration it takes less then 2 minutes. You will need to do it once and you are ready to go.

Supporting 30 currencies and over 300 currency routes, TransferWise is a great platform for sending money abroad.

TransferWise also charges no registration fees for new users. You can register with your email address or make the most out of the one-click registration option by connecting TransferWise with your Google or Facebook account.

You will need 3 things: our e-mail address, your card details and our IBAN Number which is:

GB84RBOS16152111114875

All payments are converted into GBP (British Pounds). Please note that any bank transfer charges incurred in respect of your order will be added to your balance. If we do not receive your payment within 48 hours, your order will be cancelled automatically. TransferWise guarantees all payments within 6 and maximum 24 hours from all countries.

Credit or Debit Card Processing

0Bills klarna payments

For regular Card Payments (both credit and debit) we limited all payments in our online-shop to £500 + shipping + fees.  For any transaction up to £500 you can pay with your Debit or Credit Card using the secured Check-out by Klarna. which is fully integrated on the Checkout page.

For payments exceeding £500 please use TransferWise or BACS.

Delayed Payment or Payment in Instalments – B2B and B2C customers

Both private individual, trade customers and installers with proven credit line are welcome to apply for delayed payment or payment in instalments for their purchases.  Acceptance and approval is subject to Klarna and Deutsche Handelsbank Terms and Conditions.

Payment with Cheque

Unfortunately, cheque payment is not possible on ZEROhomebills.com and affiliated sites.

Cash Payments

For purchases made via our 0Bills DIY Store cash payments are NOT possible. Neither ZEROhomebills.com`s nor its Operator` national and international sales representatives, business developers, account managers and/or staff are entitled to take cash payments from 0Bills customers. If anyone requesting cash payment from you – for and on behalf of us – that is definitely a scam. DO NOT PAY IT and contact us immediately! 

Direct Debit

Direct Debit is not available any more on ZEROhomebills.com and affiliated sites. Making Payments

Making Payments from Countries in the European Union (EU) and Non-EU countries – VALUE ADDED TAX

For Countries in the European Union (EU)

Individual customers: All prices at check-out will include VAT at a 20% rate. In countries where the Operator already exceeded the VAT threshold set by the European Union, customers will be charge the VAT rate of their own country.

Business Partner: Please quote your VAT registration number when ordering on behalf of a company.

We are registered as a company in United Kingdom with

EU VAT Number: GB 199036669

EU VATMOSS Number: GB 199036669

If you are an individual customer from EU/EEA your order is a matter of domestic business and we have to charge you the VAT.

If you are a business customer from EU/EEA with a valid EU VAT number you will be charged ZERO VAT on your purchase. Please check the validity of your VAT Number HERE. 

If you are a business customer from EU/EEA and you do not have a valid EU VAT number we have to charge you the VAT at 20%.

For NON-EU countries

Individual customers and businesses: All prices will be charged at ZERO VAT.

Payment of custom duties and other taxes

hm-revenue-and-customs-logo

No customs duties apply to orders delivered within the EU, EEA, Canada and CEFTA+Turkey. Shipments to all the other countries will exclude all required customs declarations, except for the EUR.1 (Movement Certificate) and EUR.2 forms, respectively.

For detailed information please contact your local customs office, your local tax adviser or alternatively visit the European Commission webpage. 

For Non-EU states the payment of custom duties and other related fees (if applicable) will be paid by you as the customer. Please make sure that before you order and/or you make any payments you have a clear understanding of import regulations and fees applicable in your country. We strongly recommend you to consult with your local Customs Authority regarding your  order.

You may require any help during your payment please feel free to contact you local representative, your account manager or alternatively our colleagues from ZEROhomebills.com Customer Care.