Delivery Rates and Policy

Shipping to 142 countries from 4 warehouses located in three different countries it is not an easy task. This also means that we cannot offer worldwide Flat Rate or Free shipping to all countries. During your check-out process “Flat-Rate” means that you will be quoted with the delivery costs to your address after the Check-out process is completed. Unless agreed otherwise, your end payment during the check-out process does NOT include the delivery costs. 

For delivery rates to your country in Europe from our warehouse in UK and Germany, please see:

Delivery Charges Explained – from Germany Warehouse into Europe

Delivery Charges Explained – from UK Warehouse into UK and Ireland

The rates above are indicative and may change at any time. You will be always quoted with the right rate on your final invoice. (based on which you can make your final payment)

Where we deliver?

We deliver to ALL countries, except Somalia, Syria and Yemen. For shipments to countries outside Europe please contact us and you will receive a quote immediately. You may need to contact us also for dangerous goods (for ex. battery storage) and some of the over-sized items as well and/or special project orders. If you are a customer from Egypt, Cuba, North Korea or Iran please be advised that shipments may be subject to an extra scrutiny, before and after the shipment is dispatched.

Delivery to Military Post Office Addresses (APO / FPO)

All packages to APO/FPO will be sent via the U.S. Postal System. The post office requires the Operator to hand deliver packages being sent to APO and FPO addresses, therefore may be a 24-72 hour delay in processing your order. “AE”, “AA” and “AP” the APO/FPO “states” of “AE”, “AA”, and “AP” are the only legitimate states to use for an APO and FPO addresses.

Items on pallets (energy storage systems, batteries, solar panels, large inverters, etc.) cannot be shipped to APO or FPO addresses. Please note that delivery service to APO/FPO is available only for items which are dispatched from our warehouse in the United States. 

Insurance and Optional Delivery Services

Through our carriers we offers a wide range of Optional Delivery Services – from insurance, non-standard deliveries and various options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our partner` delivery services worldwide. Please note that not all Optional Services are available with every shipment or in every country. To read more about Insurance and Optional Delivery Services CLICK HERE. 

Delivery Policy

Please note that no deliveries are made on Saturdays, Sundays and other national or public Holidays!

You will be notified about the estimated delivery time and costs to your address no later than 24 hours after your check-out process and payment. The notification on shipping and the costs associated is done via e-mail on the email address indicated under your Profile in your My Account section.

Unforeseen logistic related expenses.

Any fees incurred by any shipping carrier due to lack of delivery information (address & or location) will automatically be billed to the customer. Please make sure you check your order confirmation to ensure accurate information has been noted.

If placing order via phone, please inform sales representative to note any shipping irregularities (which may be inaccessible to shipping carriers such as narrow driveway, rural locations, steep hills, dirt / gravel roads and missing address information and signage.)

Tracking orders

Once you completed your order and you were provided with a tracking code you will be able to track and trace your order here:

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TRACK HERE

Deutsche Post DHL Logo

DHL

The Deutsche Post – DHL is our main logistical partner for parcels which are delivered from our warehouses from Germany and UK.

TRACK HERE

DB Schenker Logo

Schenker

The Deutsche Bahn – Schenker is our main logistical partner for pallet and oversize item deliveries for Europe and port-to-port deliveries globally.

TRACK HERE

UPS logo

UPS

United Parcel Service is our partner for small parcel deliveries and is our main logistics partner for goods leaving our USA warehouses.

TRACK HERE

Tuffnells logo

Tuffnells

Tuffnells Parcels is our logistical partner for parcels, pallets and oversize items delivered from our warehouse from UK and Ireland.

ENJOY SHOPPING ON ZEROHOMEBILLS.COM!

Delivery Rates and Policy